Hi,
We hope you’re doing well.
We’re reaching out to notify you of some unusual activity detected in your CoinSavi account. As part of our commitment to your security and privacy, we regularly monitor accounts for signs of abnormal behavior, and we’ve flagged some unfamiliar details in your account.
To protect your information and prevent any unauthorized access, we need your assistance in completing a quick security verification process.
Here’s what you need to do by november 19, 2024:
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Open the CoinSavi app and contact our customer support through the Chat section.
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Provide a clear photo of yourself holding a paper with your Full Name and ID Document.
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Ensure the ID document matches the one you used for your KYC (Know Your Customer) verification.
This process is essential for safeguarding your account, and we assure you that your data will remain confidential and secure.
We apologize for any inconvenience this may cause and appreciate your prompt action to resolve this issue. If you have any questions, our support team is available to assist you.
Thank you for your understanding and cooperation.
Best regards,
CoinSavi Team
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